bw55 Privacy Policy

1. Introduction

bw55 is committed to protecting the personal information of its registered players and website visitors, particularly those based in the Philippines. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, as well as applicable international data protection standards.

This Policy describes the types of personal data bw55 collects, the purposes for which it is processed, the parties with whom it may be shared, the measures taken to protect it, and the rights available to data subjects. We encourage all bw55 account holders and visitors to read this Policy carefully.

2. Personal Data We Collect

bw55 collects personal data at various stages of your relationship with the platform. The categories of data we collect include:

• Registration Data: Full name, date of birth, residential address (including city — Manila, Cebu, Davao, Quezon City, or otherwise), email address, and mobile number.
• Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's licence), selfie photographs for liveness verification, and proof of address documents where required.
• Financial Data: GCash account details, PayMaya (Maya) wallet identifiers, bank account information (BPI, BDO, Metrobank), deposit and withdrawal transaction records.
• Gaming Activity Data: Game history, wagering amounts, session durations, bonus usage, and account balance history.
• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, geolocation data (city-level), and session cookies.
• Communications Data: Records of your correspondence with bw55 customer support, including chat transcripts and email exchanges.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, session limit preferences, and any voluntary disclosures made in the context of problem gambling support.

3. How We Use Your Personal Data

bw55 processes personal data only for legitimate, specified purposes. The primary uses of your personal data include:

• Creating, verifying, and managing your bw55 account, including identity and age verification (21+ requirement).
• Processing deposits and withdrawals through GCash, PayMaya, and Philippine banks.
• Fulfilling our legal obligations under Philippine anti-money laundering (AML) regulations, including the Anti-Money Laundering Act (AMLA) and its amendments.
• Providing customer support and resolving account-related disputes.
• Detecting and preventing fraud, unauthorised access, bonus abuse, and other prohibited activities.
• Personalising your gaming experience on bw55, including game recommendations and promotional offers.
• Sending account notifications, security alerts, and — where you have opted in — marketing communications about bw55 promotions.
• Complying with PAGCOR reporting requirements and other applicable regulatory obligations.
• Improving the bw55 platform through aggregated analytics and user experience research.

4. Legal Basis for Processing

bw55 processes your personal data on one or more of the following legal grounds as recognised under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfil our obligations under the bw55 Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR directives, and tax reporting requirements.
• Legitimate Interests: Processing necessary for bw55's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, particularly for marketing communications and certain non-essential cookies.

5. Data Sharing and Disclosure

bw55 does not sell, rent, or trade your personal data to third-party marketers. However, we may share your personal data with carefully selected third parties in the following circumstances:

• Payment Processors: GCash (Mynt), PayMaya (Maya Philippines), BancNet, and other licensed payment service providers, solely for the purpose of processing transactions.
• Game Providers: Third-party game studios integrated into the bw55 platform may receive pseudonymised session data necessary for game functionality and RNG certification compliance.
• Identity Verification Services: Licensed KYC (Know Your Customer) verification providers used to authenticate your identity and age during account registration.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government agencies where disclosure is required by law.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors operating under strict data processing agreements with bw55.

All third parties with whom bw55 shares personal data are required to handle such data in accordance with applicable privacy laws and are prohibited from using it for purposes beyond those specified.

6. Cookies and Tracking Technologies

bw55 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used include:

• Essential Cookies: Required for the platform to function, including session management and login authentication. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players interact with bw55, enabling us to identify areas for improvement.
• Preference Cookies: Used to remember your settings, language preferences, and personalisation choices.

You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the bw55 platform.

7. Data Retention

bw55 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods include:

• Account and identity verification data: retained for a minimum of five (5) years following account closure, in compliance with AML regulations.
• Transaction records: retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: retained for three (3) years from the date of the last interaction.
• Marketing consent records: retained until withdrawal of consent plus one (1) year.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bw55's data destruction procedures.

8. Data Security

bw55 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:

• SSL/TLS encryption for all data transmitted between player devices and bw55 servers.
• Encryption at rest for sensitive data including financial records and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Two-factor authentication available to all bw55 account holders.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach, as required by the NPC.

9. Your Rights as a Data Subject

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bw55:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you provided to bw55.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the bw55 Data Protection Officer. Contact details are provided in the footer of this page and in Section 12 below. bw55 will respond to all valid requests within 30 calendar days.

10. Children's Privacy

The bw55 platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations. bw55 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account.

If you believe that a minor has registered on bw55 or that their personal data has been inadvertently collected, please contact us immediately at the support address listed in the footer.

11. Changes to This Privacy Policy

bw55 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email or via in-platform notification at least 7 days before the changes take effect. The revised Policy will be published on this page with an updated effective date.

Your continued use of the bw55 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or bw55's data processing practices, please contact our Data Protection Officer. The support email address is displayed in the footer of this page. We are committed to responding to all privacy-related enquiries within 30 calendar days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that bw55 has processed your personal data in a manner inconsistent with the Data Privacy Act of 2012.